The Number One Factor That Can Make or Break Your Business

by Rob Levin
Published April 20, 2021

What do business owners do?

When it comes to business ownership, one of the most frequently asked questions is what a day in the life of a business owner looks like. When we sat down with Larry Zogby, owner of RDS Same Day Delivery, it was only fitting that we ask him about his experience as a business owner and how his mindset has shifted with all the changes that have occurred during and post COVID-19.

According to Larry, if you are the owner of a business, you don’t have to do it all alone anymore. Instead of being in the middle of the tornado of all the moving parts of his business, Larry now has a streamlined role where his main priority is business culture and development. By training his team and empowering them with the right tools, metrics, and KPIs, Larry is able to focus on the number one thing that can make or break a business, its culture.

The importance of business innovation in the age of automation


With the current digital landscape, investing in automation tools and systems tends to be the best way to stand up against the competition and keep up with today’s demand. This is why Larry adapted with automation tools and processes to advance his business.

By automating internal business processes, Larry and his team were able to provide a customer experience that is convenient, easy, and cost-effective. To top it off, using automation tools enabled RDS Same Day Delivery to hold onto more customer data that they can use to re-target customers down the road.

How a global crisis resulted in a business opportunity

After 34 years of being in business, Larry found himself having to pivot his business model due to the effects of COVID-19. Choosing to be undefeated, Larry agreed to a simple act of kindness delivering meals locally. This small gesture morphed into a full meal delivery service that skyrocketed Larry’s business, restoring it up to over 80% of his topline gross revenue. Larry proved that when there is innovation and trust involved in business, anything is possible.

How Virtual Assistants can boost productivity

With the growth of any business comes more work to do. So when Larry needed extra hands to manage the ins and outs of internal processes, Work Better Now virtual assistants (VAs) were a perfect solution. WBN VAs were able to provide RDS Same Day Delivery with assistance ranging from social media management to inbound sales, personal assistance, and more.

Work Better Now VAs offer accountability, transparency, and trust, as well as the expertise needed to help you carry out internal business processes with ease. Did you know? Our virtual assistants can help with administrative tasks? Fifty-six, to be exact. Here’s how our VAs are helping Larry in his business.

Be sure to check out our blog for more VA resources and business development insights.

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