9. WBN Use of Communication Systems Policy and Procedure

Work Better Now and your Client use various forms of electronic communication including e-mail, telephones, etc. All electronic communications, including all software, databases, hardware, and digital files, remain the sole property of Work Better Now or your Client and are to be used only for Company business and not for any personal use.

Electronic communication and media may not be used in any manner that would be discriminatory, harassing, or obscene, or for any other purpose that is illegal, against Company policy, or not in the best interest of the Company. Examples of violations of communication systems include, but are not limited to:

• Solicitation for commercial ventures, religious or political causes, outside organizations, or other non-job-related solicitations.
• Offensive or disruptive messages, including messages which contain sexual implications, racial slurs, gender-specific comments, or any other comments that offensively address someone’s age, sexual orientation, religious or political beliefs, national origin, or disability.
• Unwelcome propositions or romantic communications.
• Messages that disparage anyone or any entity, including but not limited to the WBN, WBN VAs, customers, vendors or their WBN VA.
• In addition, the electronic mail system shall not be used to send (upload) or receive (download) copyrighted materials, trade secrets, proprietary financial information, or similar materials without prior authorization.
• Messages that include defamation, copyright or trademark infringement, misappropriation of trade secrets, discrimination, harassment, or related actions.
• Installing personal software on Company computer systems.
• The Client will override all personal passwords if necessary for any reason.
• The Client reserves the right to access and review electronic files, messages, mail, and other digital archives and to monitor the use of electronic communications to ensure that no misuse or violation of Company policy or any law occurs.
• No WBN VA may install or use anonymous email transmission programs or encryption of email communications, except as specifically authorized by the Company.
• WBN VAs shall not read, open, or download any files from the Internet without first screening the file for viruses using the Company’s virus detection software.
• WBN VAs who use devices on which information may be received and/or stored, including but not limited to cell phones, cordless phones, portable computers, cameras and/or video recorders and voice mail communications are required to use these methods in strict compliance with WBN Confidentiality Policy. These communication tools should not be used for communicating confidential or sensitive information or any trade secrets.
• Any information about the WBN or your Client, its products or services, or other types of information that will appear in the electronic media about WBN or your client must be approved by the appropriate representative or executive of WBN or your client before the information is placed on electronic information that is accessible to others.
• Passwords must be made known to the company.
• Personal use of the systems which interfere with WBN VA’s work performance will not be tolerated. • WBN VAs may not conduct personal business or business for another employer during their scheduled working hours. The telephone equipment is provided for use in conducting business for Work Better Now. Therefore, we ask your cooperation in limiting outgoing or incoming personal calls to an absolute minimum. Personal calls of short duration, i.e., two to three minutes, may be received and made at your desk or workstation. No long-distance calls will be allowed unless prior permission to make such a call is received from a Success Coach, and the necessity is apparent, e.g., an emergency.