Rafael Salazar, owner of South Florida-based restoration company EnviroPro USA, was at a breaking point. His schedule was constantly bogged down by calls from insurance carriers and backlogged paperwork, all while fielding evolving customer needs. Add on juggling schedule management, client communication, and business development, and it’s easy to see why Salazar was working long hours with little time to focus on growing his business — let alone enjoying any work-life balance. 

Maintaining exceptional customer service remained a top priority for EnviroPro. But this was also becoming a struggle for Salazar’s stretched-thin team. Inefficient manual processes and clunky workflows were impeding their ability to deliver high-quality service in the field.

Feeling overwhelmed at his relentless to-do list and recognizing EnviroPro wasn’t reaching its full potential, Salazar made a change.