How a WBN Virtual Assistant Unlocked 33% More Time and 90% Faster Turnaround
for a Growing Construction Company
![](https://www.workbetternow.com/wp-content/uploads/2023/10/MicrosoftTeams-image-11.png)
Key Results
- 90% decrease in estimated turnaround times
- 33% more time for the owner to focus on business strategy and work-life balance
- Improved quality of customer service and operational efficiency
The Challenge: Improving Operational Efficiency While Maintaining Service Quality
The Solution: Streamlining Operations With a WorkBetterNow Virtual Executive Assistant
Salazar partnered with WorkBetterNow to tap into our talent pool of skilled nearshore virtual executive assistants. After a brief consultation to express his needs and one streamlined round of hand-picked candidate interviews, Salazar found his solution in Christina, his new virtual executive assistant:
She does everything that used to stop me from doing the things I should be doing — being on the street and seeing my clients, making sure everything's running correctly, and obviously building new business. One of my best decisions was to bring Christina on board.
- Rafael Salazar l President of Enviropro USA.
- Fielding calls and processing paperwork
- Improving communication times with clients
- Expediting proposal delivery
- Clearing backlogged paperwork
She handles everything from calls and scheduling to social media and even graphic design.
- Rafael Salazar l President of Enviropro USA.
The Results: Fast, Operational Excellence, Increased Work-Life Balance, and Business Expansion
Decreased estimate turnaround times by 90%
In the construction industry where quick answers can lead to increased revenue, this timesaver was a game changer. “With Christina handling estimates, it’s made us a lot more efficient and much better than all our competition.”
Freed up 33% of Salazar’s time in the office
By delegating tasks like fielding calls from insurance carriers, making appointments, and processing paperwork, Salazar no longer had to work late nights and weekends playing catch-up.
Improved Client Service
Christina enabled the Enviropro team to engage with clients in the field by streamlining communications and administrative workflows and delivering unparalleled customer service.
Accelerated Business Growth
With an executive assistant managing all administrative responsibilities, Salazar gained valuable time to focus on generating new business opportunities, fostering client relationships, and driving company growth.
This transformation allowed Rafael Salazar to shift his focus toward scaling the business.
Hire Your Own Executive Assistant with WorkBetterNow
Transforming Business Operations
My experience with WorkBetterNow has been transformative for our operations and personal work-life balance. Hiring Christina as my executive assistant proved to be a breakthrough, with her taking on the administrative load, resulting in estimates being sent within 30 minutes of client visits, far outpacing our competition. This shift has not only spiked our service delivery speed, giving us an ‘Amazon effect’ in promptness, but also allowed me and my project managers to focus on core tasks, improving overall business efficiency. Christina’s role has been vital in affording me more personal time to unwind or cherish moments with my family and new granddaughter, truly embodying what remote talent from WorkBetterNow can deliver.
Rafael Salazar
President, Enviropro USA
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