Understanding PTO and Holidays for Your WBN Certified Professional™

• June 23, 2025

At WorkBetterNow, we’re always looking for ways to strengthen the partnership between our clients and their WBN Certified Professionals™ (CPs). One area that occasionally prompts questions is Paid Time Off (PTO)—how it works, which holidays are observed, and what to expect when a CP takes time away from work.

That’s why we’ve updated our Terms of Agreement to reflect a simplified, more transparent PTO policy that benefits both clients and CPs. These changes go into effect in July 2025.

Below, you’ll find a complete breakdown of how PTO and holidays now work—what’s changed, what remains the same, and how we’re continuing to support seamless client service.

What’s Changing and Why?

Our new PTO policy replaces multiple types of time off (vacation, sick, and personal days) with a unified, easy-to-manage Paid Time Off structure. This offers:

Greater clarity for clients
More flexibility for CPs
Smoother operations and scheduling for everyone

New PTO Policy at a Glance (Effective July 2025)

What’s New	What It Means
Unified PTO policy	No more separate vacation, sick, or personal days (this includes their local/national holidays)
1.5 PTO days accrued per month	18 total days per year, tracked monthly
Carryover: up to 9 days per 6 months	Up to 9 unused PTO days roll over every 12 months (if under 18-day limit)
Max PTO balance: 18 days	Once 18 days are accumulated, no new days will be added until some are used.
Minimum 1-month notice for PTO	Helps ensure you and your CP can plan coverage smoothly

What About Working Hours?

Your CP will continue to work Monday through Friday based on your mutually agreed schedule.

All working hours are confirmed in the Enrollment Confirmation or updated through mutual agreement.

What holidays does my CP have off?

Unless otherwise arranged, CPs do not work on the following U.S. holidays:

Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Year’s Day

These U.S. holidays are in addition to your CP’s accrued Paid Time Off (PTO). If you and your CP agree they will work on one of these U.S. holidays, they must either:

Be compensated with a substitute day off, or
Be paid at the WBN overtime rate

How CPs Request Time Off: A Quick Overview

Your CP will email you at least 1 month in advance (except for sick days) to request time off. They'll include the dates and a brief note on how they plan to manage their responsibilities before and after.

Once you approve, they’ll submit the request to WBN.

A Talent Partner will follow up to confirm and offer support when needed—for example, in cases of extended time off or when coverage may be helpful.

❓Frequently Asked Questions

What is the new PTO policy for WBN Certified Professionals?

Beginning July 2025, WBN Certified Professionals™ (CPs) will receive 18 combined Paid Time Off (PTO) days per year, replacing the previous separate categories for vacation, sick, and personal days.

How has PTO accumulation changed?

Before: CPs were eligible for up to 17 days of time off, divided into vacation, personal, and sick days.
Now: CPs get 18 total PTO days with no categories. They can save up to 18 days, but once they reach that limit, they won’t earn more until they use some.

Does this mean CPs no longer have sick days?

Correct. Sick time is now part of the unified PTO balance—making it easier for everyone to plan and track.

Can my CP accumulate unlimited PTO?

No. PTO accrual is capped at 18 days, with up to 9 unused days allowed to roll over every 6 months.

Will my CP take time off for holidays in their home country?

CPs may or may not request time off for national holidays in their country. These requests must be approved in advance and will count toward their 18 PTO days.

What if I need coverage while my CP is away?

If your CP’s time off is approved, you may request backup coverage. Our team is here to support and coordinate with you to ensure business continuity during any absence longer than 5 business days.

Do I need to take any action?

No action is required at this time. These updates go into effect in July 2025, and we’ll be proactively communicating this change to all WBN Certified Professionals™.

Have questions?

Your Talent Partner is your go-to resource for anything related to scheduling, planning coverage, or understanding these updates. You can also reach us at sales@workbetternow.com

We’re here to ensure your experience with WBN Certified Professionals™ remains smooth, clear, and empowering for you and your business.