3. English-Only Environment Policy

It is part of WBN culture to encourage diversity and inclusiveness in all its corporate pursuits. This includes respecting the right that every individual has to use their mother tongue. However, there are circumstances when WBN requires that all WBN VAs and staff members communicate or take direction and guidance in English.

This English-only policy addresses those circumstances where English-only rules must be observed due to business necessity.


  1. English will be used when communicating with clients, co-workers, and WBN staff members. Clients who express a preference for another language are an exception to this rule.

  2. All task directions and work directives will be provided in English.

  3. Work-related e-mails and other communications on Skype that involve company

    information, work-related matters, client communications, specific work teams or projects, and other business-related group activities, will be in English.

All VAs and staff members are expected to comply. If you have concerns or questions, please address them with your Success Coach. WBN always values and appreciates your attention to this policy.


English Only Policy

Created: 22nd July 2022

Last updated: May 2023

Before we get started, we want to make sure:

Are you looking to apply for a job with us?