How This Logistics Company Saves Hundreds of Thousands Per Year
with WBN Certified Professionals™
.png)
Key Results
- Scaled from 1 to 30 remote professionals
- Saved hundreds of thousands per year on salaries
- Customer Care Team maintained an above 95% response rate monthly
The Challenge:
Dropoff, a national same-day delivery service and technology company, faced several challenges in managing their staffing needs. They work with a wide variety of clients, predominantly in business-to-business deliveries but also to final consumers, requiring a 24-hour operational team.
They also needed to chart out specific roles and schedules to accommodate their round-the-clock operations. These staffing challenges proved most difficult, as Dropoff's 24-hour service required constant management and oversight to ensure seamless delivery operations.
They needed a scalable solution capable of providing both administrative support and handling more complex roles, such as dispatch management and customer service. Previous outsourcing attempts from the Philippines fell short due to issues with initiative, language proficiency, and time zone alignment. Additionally, locally hired candidates often failed to show up for interviews, further complicating their hiring process.
Dropoff turned to WorkBetterNow, hoping to ultimately find a solution that met their high standards and operational needs.
“I was initially drawn to WorkBetterNow for financial reasons, hoping to find high-quality talent at a lower cost. We quickly discovered that professionals from LATAM are not only cost-effective but also exceptionally proactive. Their proficiency in English, similar accents, and time zone alignment provide a distinct advantage over talent from places like India or the Philippines.”
- Sean Spector l Dropoff CEO and Co-founder
The Solution:
Dropoff partnered with WorkBetterNow (WBN) to build a robust team of remote professionals from Latin America. Initially, they shared their first WBN assistant between departments within the company, which proved highly effective. The success of the remote professional lead them to expand the team and bring on more dedicated remote professionals.
Despite the challenge of needing to fill various roles with different schedules, WBN successfully met their staffing needs, presenting multiple high-caliber candidates for each position.
They quickly expanded to a team of 30, including:
- 18 Dispatch Representatitves
- 1 Dispatch Manager
- 3 Operations Specialists
- 8 Customer Care Representatives
WBN’s comprehensive vetting and matching process ensured high-quality talent with strong English proficiency, cultural alignment, and a proactive attitude. Initially, Dropoff utilized WBN as an extension to their team for recruitment. Now, all new personnel for the Customer Care Team are recruited exclusively through WBN. This shift not only saves time but also enables them to recruit more swiftly. WBN also offered easy onboarding and continuous support, ensuring that Dropoff’s remote team could quickly integrate and excel in their roles.
A prime example of this is Estefania, who started with Dropoff as an Administrative Assistant and Customer Care Representative. Through targeted, company-specific training, Estefania transitioned to the role of Regional Operations Assistant. This move significantly increased her impact on Dropoff’s operations, demonstrating her ability to adapt and excel in a more complex and demanding role.
On top of that, another Dropoff’s WBN Certified Professional™ who is excelling in customer care is about to move into a second Regional Operations Assistant role —a position requiring higher responsibility and skill. By recognizing and nurturing talent within their existing workforce, Dropoff is not only filling key roles but also ensuring that their team members feel valued and motivated to contribute their best to the company.
A prime example of this is Estefania, who started with Dropoff as an Administrative Assistant and Customer Care Representative. Through targeted, company-specific training, Estefania transitioned to the role of Regional Operations Assistant. This move significantly increased her impact on Dropoff’s operations, demonstrating her ability to adapt and excel in a more complex and demanding role.
On top of that, another Dropoff’s WBN Certified Professional™ who is excelling in customer care is about to move into a second Regional Operations Assistant role —a position requiring higher responsibility and skill. By recognizing and nurturing talent within their existing workforce, Dropoff is not only filling key roles but also ensuring that their team members feel valued and motivated to contribute their best to the company.
"Both our customers and internal teams have given positive feedback about the productivity and efficiency of our LATAM professionals. These remote professionals are eager to learn, continuously improve their skills, work well as team players, and provide excellent customer care. Additionally, they have adeptly mastered dispatching tasks. Overall, we've achieved greater scalability at a reduced cost."
- Sean Spector l Dropoff CEO and Co-founder
The Results:
The collaboration with WBN resulted in:
By leveraging WBN’s talented remote professionals, Dropoff has not only scaled their team effectively and significantly reduced costs, but they also enhanced their overall productivity and operational efficiency.
Ready to experience similar results for your business? Schedule a free consultation with WorkBetterNow today and discover how our top-tier remote professionals can help you save on costs, streamline operations, boost productivity, and achieve your business goals.
Are you facing similar challenges in your business? Learn how WorkBetterNow can help you overcome crippling operational inefficiency and free you up to focus on and enjoy the best parts of owning your business.Book a consultation today.
Transforming Business Operations
"From the start, WorkBetterNow professionals have been a game-changer for us, fitting right in with our team. They're not just here temporarily; they're dedicated and serious about their careers. They've been able to pick up new systems swiftly, sometimes even teaching us a thing or two. It's like they're part of the company, not just a supplemental workforce. We've grown together, and WBN has been a key player in this growth."
.png)