At WorkBetterNow, we’re always looking for ways to strengthen the partnership between our clients and their WBN Certified Professionals™ (CPs). One area that occasionally prompts questions is Paid Time Off (PTO)—how it works, which holidays are observed, and what to expect when a CP takes time away from work.
That’s why we’ve updated our Terms of Agreement to reflect a simplified, more transparent PTO policy that benefits both clients and CPs. These changes go into effect in July 2025.
Below, you’ll find a complete breakdown of how PTO and holidays now work—what’s changed, what remains the same, and how we’re continuing to support seamless client service.
Our new PTO policy replaces multiple types of time off (vacation, sick, and personal days) with a unified, easy-to-manage Paid Time Off structure. This offers:
Greater clarity for clients
More flexibility for CPs
Smoother operations and scheduling for everyone
| What’s New | What It Means |
| Unified PTO policy | No more separate vacation, sick, or personal days (this includes their local/national holidays) |
| 1.5 PTO days accrued per month | 18 total days per year, tracked monthly |
| Max PTO balance: 18 days | Once 18 days are accumulated, no new days will be added until some are used. |
| Minimum 1-month notice for PTO | Helps ensure you and your CP can plan coverage smoothly |
Your CP will continue to work Monday through Friday based on your mutually agreed schedule.
All working hours are confirmed in the Enrollment Confirmation or updated through mutual agreement.
Unless otherwise arranged, CPs do not work on the following U.S. holidays:
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Year’s Day
These U.S. holidays are in addition to your CP’s accrued Paid Time Off (PTO). If you and your CP agree they will work on one of these U.S. holidays, they must either:
Be compensated with a substitute day off, or
Be paid at the WBN overtime rate
Your CP will email you at least 1 month in advance (except for sick days) to request time off. They'll include the dates and a brief note on how they plan to manage their responsibilities before and after.
Once you approve, they’ll submit the request to WBN.
A Talent Partner will follow up to confirm and offer support when needed—for example, in cases of extended time off or when coverage may be helpful.
Your Talent Partner is your go-to resource for anything related to scheduling, planning coverage, or understanding these updates. You can also reach us at sales@workbetternow.com
We’re here to ensure your experience with WBN Certified Professionals™ remains smooth, clear, and empowering for you and your business.