Nearly 70% of supply chain leaders believe the labor market will stay tight for years to come – and the costs of ignoring it are likely already showing up on balance sheets. At the same time, salary expectations keep climbing, hiring timelines are stretching out, and employee engagement is on the decline.
It’s no surprise that more logistics leaders are turning to nearshore talent as a strategic way to maintain an edge – not just to fill roles, but to build more resilient, high-performing operations.
Many logistics companies once viewed remote or offshore talent as a temporary solution or a cost-cutting measure. But today, it’s clear that nearshore professionals are helping businesses rethink how they staff critical functions – from dispatch and inbound sales to customer service, fleet safety, and more.
One powerful example is RDS Same Day Delivery. Facing the fallout of the pandemic, RDS needed to rebuild their business with limited resources and a lean team. They turned to WorkBetterNow and, within just six months, their nearshore team generated more than $60,000 in additional inbound sales revenue per month, driving 11% overall revenue growth. Even better, they increased driver safety scores by 90% and centralized their communication channels for greater consistency.
As Larry Zogby, President of RDS, says, “The incredible level of talent goes way beyond assistants. I’m using WBN talent for roles such as inbound sales, customer service, and courier recruiting – just to name a few. WorkBetterNow is transforming my business every day.”
For logistics businesses already operating with tight margins, hiring nearshore talent can help manage labor costs. But it’s not just about savings. It’s about adding well-vetted professionals who bring skill, commitment, and fresh perspective to your team.
At Dropoff, a leading same-day delivery provider, Director of Dispatch Timothy Driscoll explains: “WorkBetterNow professionals have been a game-changer for us, fitting right in with our team. Now, we have 16 WBN professionals on board who are dedicated and serious about their careers. They’ve even taught us a thing or two. It’s like they’re part of the company, not just a supplemental workforce.”
Logistics companies that see the biggest impact treat their nearshore team as true extensions of their operation – not just virtual assistants, but dedicated dispatch coordinators, safety managers, customer service reps, and sales specialists who understand the business and care about its success.
The logistics sector is under pressure from all sides. Labor shortages, rising wages, longer delivery timelines, and ever-increasing customer expectations. In this environment, staying agile isn’t optional.
Having access to dependable, high-quality nearshore talent gives you the flexibility to scale your workforce up or down as demand shifts, without the hiring bottlenecks that plague so many companies today. And that agility pays off. According to Gallup, each disengaged employee costs a company an average of 34% of their annual salary every year. The right nearshore professionals are committed, growth-minded, and motivated to add value from day one.
For many logistics businesses, the smartest first step is bringing on one or two roles to test the waters – often a virtual assistant or executive assistant. Once leaders see the level of professionalism and impact, they expand to roles like customer service, inbound sales, dispatch support, or quality assurance.
Michael Shoule, Founder of JW Hampton, shared his experience: “All four or five candidates we interviewed were impressively well-vetted and had the potential to be a good fit. It’s clear that WorkBetterNow is genuinely dedicated to the success of their clients and the talent they bring on board.”
Working with the right partner means you don’t just fill seats; you strengthen your team, boost retention, and gain the freedom to focus on what matters most – growing your business and serving your customers.
The talent crisis isn’t going away anytime soon, but the companies that adapt now will be the ones that thrive. Nearshore talent is a proven way to keep your logistics business agile, cost-effective, and ready for what’s next.
If you’d like practical strategies on how to attract, hire, and manage nearshore professionals effectively, download our free guide: The Updated and Critical Playbook for Logistics Businesses in Today’s Talent Crisis. It’s packed with insights to help you build a more resilient, high-performing team – no matter what the market throws your way.
WorkBetterNow (WBN) provides outstanding remote talent to small and midsize businesses. WBN’s highly skilled and pre-vetted Latin American professionals are hand-matched for each client’s unique needs. Hundreds of growing businesses turn to WBN to unleash their potential through our exceptional talent, ease of hiring, and ongoing support. Request a consult today!