From One Assistant to

See how Dropoff scaled its operations and saved hundreds of thousands per year with nearshore talent.

Dropoff, a national same-day delivery and technology company, runs a 24/7 operation serving both B2B and consumer clients.  

They were experiencing increased demand, which presented a huge opportunity – but they faced major hiring challenges. Dropoff needed a scalable solution to support dispatch, customer care, and operations with minimal hiring hassles. 

That’s when they partnered with WorkBetterNow. 

Starting with one WBN Certified Professional™, Dropoff quickly saw the impact and expanded to a team of 30 nearshore professionals across dispatch, customer care, and operations. 

With strong English skills, proactive work ethic, and U.S. time zone alignment, WBN professionals integrated quickly and contributed from day one. 

Key Results: 

* Maintained 96–98% monthly customer care response rates 

* Increased capacity across dispatch, operations, and customer service 

* Saved hundreds of thousands per year in salary costs 

As the team grew, several WBN professionals stepped into expanded roles – supporting operations at a higher level. 

Today, WBN Certified Professionals™ are a core part of Dropoff’s growth strategy – helping the company scale, maintain performance, and meet demand without the usual hiring headaches. 

“From the start, WorkBetterNow professionals have been a game-changer for us, fitting right in with our team. They're not just here temporarily; they're dedicated and serious about their careers. They've been able to pick up new systems swiftly, sometimes even teaching us a thing or two. It's like they're part of the company, not just a supplemental workforce. We've grown together, and WBN has been a key player in this growth.”